Why Choose GHAC, Inc.
10 Time-Proven Tips For Selecting a Dealer
When you have work done in your home you literally have to live with the results. When it involves your home comfort system, it takes on even greater meaning since your indoor environment is involved. So, even if you do not choose General Heating and Air Conditioning for your heating and cooling needs, we still want to encourage you to take extra time and care when making your selection. And remember that your home comfort involves much more than just purchasing the right equipment.
- 1. Check Credentials. Before making your selection, call the Better Business Bureau to make sure that the dealer is reputable.
- Make sure the dealer is associated with a reliable manufacturer. Dealers should be taking advantage of factory training offered by their manufacturer. As a result, when they make recommendations, you can be more assured that they have selected the right size system for your home, and that they have been trained in installation and service of your product.
- Ask for references. Former customers are an excellent source of reference. Consider calling one.
- Expect an on-site evaluation. A good dealer will take a thorough look at your home, ask questions and evaluate your overall comfort needs before making a recommendation. Beware of a dealer that simply takes information over the phone.
- Check local and state licenses. Depending on where you live, dealers may have to comply with certain local or state regulations, so ask to see proof of these licenses, as well as insurance forms for liability and workmen’s compensation.
- Don’t be afraid to ask questions. Ask for details about the firm’s experience and the expertise of its staff. This is particularly important if you’re also adding or changing ductwork.
- Get a written proposal. It is crucial to have a written, signed proposal before starting any work. Any change to the proposal should also be in writing. Be sure to keep a copy of all paperwork for your records.
- Inquire about equipment and labor warranties. Limited warranties vary according to the manufacturer, so make sure you fully understand what you’re getting. Also, don’t forget to inquire about optional extended warranties at the time of purchase.
- What about service? Make sure your dealer has qualified service personnel who are not also responsible for installing new equipment. Otherwise you probably can’t get them during the hottest or coldest days when you need them most.
- Make sure they’re reachable. There’s nothing more frustrating than having a problem and not being able to get in touch with your dealer. Make sure you can call and talk to a person – not an answering machine.