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RedLink Accessories

Service & Repair

Personnel

"MAKING YOU COMFORTABLE IS OUR BUSINESS!"

We believe that selecting quality people to install, commission and service your heating or cooling system is just as important as selecting a quality equipment brand.

GHAC, Inc. has been in the heating and air conditioning business since 1968 and we are particularly proud of our reputation for High Quality combined with Honesty and Integrity.

We know that there’s a lot more than just a warm house in the winter or a cool house in the summer that makes a customer “Comfortable” when it comes to their heating and cooling. There are issues such as Excellent Service and Support, Trust and Dependability, and Peace-of-Mind. At GHAC, Inc. we have all of those bases covered and then some.

 

Calvin Hankins
Calvin HankinsSales/Service Manager
Calvin Hankins manages the Residential/Light Commercial Sales and...
John Valencourt
John Valencourt Parts Manager
John began working as the service parts manager in 2013. He is responsible...
Lauren Patterson
Lauren PattersonDispatcher
Lauren started working as the GHAC service dispatcher in 2015. If you call-in for...
Doug Guilds
Doug GuildsParts Manager
Doug began working with General Heating & Air Conditioning in October...
Walter Romans
Walter RomansField Technician
Walter began working with GHAC as a service technician in 2000 and...
Seth Morrison
Seth MorrisonField Technician
Seth began working with GHAC in 2009 in our residential installation...
Shawn Ginn
Shawn Ginn Field Technician
Shawn started with GHAC in 2012. He is a graduate of Maysville...
Gina Hankins
Gina Hankins On-Line Chat
Gina started working at GHAC, Inc. in 2006. In addition to her other...

Service Accessories

In addition to our extensive inventory of service repair parts, we also have a large selection of useful service accessories, both in our main warehouse and on our field service vehicles.

Our technicians are trained, experienced and knowledgeable regarding each of these items. While you have a technicians on-site, you may want to take advantage of their expertise, and product availability, and have one or more of these devices professionally-installed.

If you're a "Do-It-Yourself" kind of person, many of these items are also available for over-the-counter sales.

Please select from the following categories to get more information and pricing.

Health & Safety
Accessories

System Enhancements
Accessories

Energy Efficiency
Accessories

RedLink
Accessories

All
Accessories

Premium Service Agreements

At GHAC, Inc. we want our loyal customers to receive the best we have to offer. When it comes to the service and repair of Heating and Cooling equipment, there is no better way to ensure this than with our $140 Premium Service Agreement.

There is never a convenient time for your heating or cooling equipment to fail. That’s why the primary goal of every PSA is to prevent equipment breakdowns. However, when problems do occur, we do our very best to limit the inconvenience and expense by providing the following benefits.

1. PRE-SEASON MAINTENANCE INSPECTIONS

Most costly, time-consuming equipment breakdowns can be prevented, and equipment performance and efficiency can be maintained with regular, quality maintenance inspections. Premium Service Agreement customers receive two FREE pre-season maintenance inspections with standard 1” filters included at no cost. That’s a $200 value!

  • Specialty media filters (Spaceguard, AireBear, etc.) - 15% Discount
  • Additional systems at same location – 15% Discount

2. 15% EMERGENCY SERVICE DISCOUNT

Even with the best maintenance, heating and cooling equipment can still fail. That’s when you need the skill and knowledge of our professional technicians - and repairs to malfunctioning heating and cooling equipment can be costly.

GHAC, Inc. limits the service expense to our PSA customers by providing a 15% discount on all necessary service repair work.

Sign-up at the time-of-service and immediately save 15% on your initial service invoice.

3. “PRIORITY” SAME OR NEXT-DAY SERVICE

If an unfortunate breakdown does occur, you don’t want to wait days for a repairman. That’s why we provide our PSA customers with priority service scheduling and expedited specialty parts delivery at no additional charge.

4. EXTENDED COVERAGE

We do our very best to make sure that we diagnose and fix every problem right the first time. However, sometimes things are missed or new problems arise. For those instances, GHAC provides a standard service labor warranty of 30 days. Our PSA customers receive an additional 15 days of coverage, plus all replacement parts carry a minimum 1 year warranty.

Service Rates

At GHAC, we use a “Flat-Rate” service billing method.

This method of billing provides our customers with a consistent, up-front, worry-free means of receiving and paying for our services.

How does it work?

Each service call within the standard SERVICE AREA* includes a fixed, Diagnostic Fee (see rates below). This diagnostic fee includes all necessary labor, travel*, fuel expenses, etc. for a technician to diagnose the problem with your equipment. Once the technician diagnoses the service problem, the issue and any needed repair work is explained to the customer. Our Flat-Rate repair costs are designed to be very reasonably-priced and are agreed upon before repairs are made so there are no surprises or worries over time or hidden costs. If a return visit is required for the same problem within 30 days**, the return diagnostic charge is free during regular business hours. Repair charges are added as if they were performed on the initial visit.

* A trip charge is added for calls outside the standard service area.
** Premium Service Agreement customers receive a 45 day guarantee.

DIAGNOSTIC RATES

RESIDENTIAL

  NO AGREEMENT PSA AGREEMENT
REGULAR HOURS $80 $68
OVERTIME/WEEKENDS $120 $102

COMMERCIAL

  NO AGREEMENT PSA AGREEMENT
REGULAR HOURS $100 $85
OVERTIME/WEEKENDS $150 $127.50

 

STANDARD RATES

No Warranty, No Agreement

  RESIDENTIAL COMMERCIAL
REGULAR HOURS $80 $100
OVERTIME/WEEKENDS $120 $150

 

PREMUIM SERVICES AGREEMENT RATES

Learn More

  RESIDENTIAL COMMERCIAL
REGULAR HOURS $68 $85
OVERTIME/WEEKENDS $102 $127.50

Service Area

At General Heating & Air Conditioning, Inc. we make it a priority to provide our customers with prompt, professional service. Our standard service area extends North to South from Oak Hill, OH to Olive Hill, KY and East to West from Barboursville, WV to Vanceburg, KY. Approximately a 60 mile radius from our main office in Flatwoods, KY.

Service Reviews

To ensure that we are providing our customers with quality service, we periodically send-out customer surveys with our service invoices. Below are comments collected from those surveys.

If you've recently used our services ..

Complete your On-Line Service Survey

 

Our Service Reviews

 

Service & Repair

We’re there when you need us!

We’re very proud and honored that you have chosen General Heating and Air Conditioning for your HVAC service needs. Know that we take the service and repair of your heating and cooling equipment very seriously.

If you need the services of our highly-trained, professional service personnel, we want you to have confidence in knowing that we are here – ready, willing and able to provide you with the best service possible.

TOTAL SERVICE CALLS IN 2015: 4,923

TOTAL SERVICE CALLS IN 2016: 4,812

TOTAL SERVICE CALLS IN 2017:

We service all brands of HVAC equipment - Residential and Commercial.

  • Air Conditioners, Gas Furnaces, Heat Pumps, Package Units
  • Geo-Thermal, Ductless Mini-Splits
  • Boilers, Chillers, Rooftop Units
  • Thermostats, Controls

SEASONAL ACCESSORIES

Each of the items listed on our seasonal accessories are stocked both at our main Flatwoods, KY office and on our technicians' service vans.

What to do when you need service:

ON-LINE CHAT

  1. Click on the BoldChat icon (located on any page).
  2. Fill-out the customer information form.
  3. Get connected to a live dispatcher.
  4. Accurate, Fast, Easy and Fun.

CONTACT US BY PHONE

  1. Call any of our office phone numbers listed at the bottom of the page.
  2. We have receptionists available 24-7 to take your call.

HELP YOURSELF

  1. Visit our "Help Yourself" - "How-to-Tips" to look for free on-line help

Our focus and specialty is quality installation, service and repair of heating and air conditioning systems - both residential and commercial.

For more than 45 years, GHAC, Inc. has been the trusted name in HVAC for customers all across the Tri-State.

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CONTACT US

We are excited to have you become a member of the General Heating & Air Conditioning family. To schedule an appointment all you need to do is Call Today or Click Here for online chat.

  • Hot line: (800) 532-3511
  • Flatwoods, KY: (606) 836-8143
  • Huntington, WV: (304) 522-6871
  • Portsmouth, OH: (740) 354-4422
  • Ironton, OH: (740) 533-1776
  • For general info: info@ghacinc.com